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Quickly check your order status.
Start a return
If you’re not 100% satisfied with your purchase, you can return your items for free within 30 days of the delivery date of your order.
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Find an answer to your query in our frequently asked questions.
Contacts
Live Chat
Mon to Fri: 08:00–19:00 (BST)
Sat: 08:00–12:00 (BST)
Sun: Closed
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This email service is available Monday to Friday, from 08:00 to 19:00.
Non Web Orders
For questions about items purchased from a New Balance store or retailer, please contact the store you purchased from directly.
